TERMS AND CONDITIONS

PAYMENT & ORDER

Currently, for safety and convenience, we prefer to accept credit card & Paypal as our main payment method.

GB Pounds, U.S Dollars, Australia Dollars,Canadian Dollars and Euro are allowed. Revise & Order Cancel: Within 2 hour upon placing order

To revise or cancel your order, please contacts us within 2 hour after placing order.

Notes: We are not always able to revise or cancel an order already dispatched. Orders has been dispatched will be treated in accordance with our Return policy

For most part of worldwide, the orders are supposed to reach your door. Please track the status of the parcel via the tracking number provided in email. Then, contact local post office for parcel if not received within expected shipping time. Finally, contact us for further information.

Notes: Shipping estimates are from day of shipping not from day of ordering. Customers are responsible for lost due to wrong shipping information.

Cleaning & Maintenance

For cleaning, simply use lukewarm soapy water - that is the best. Use a soft toothbrush to scrub the jewelry and then rinse it in clean water. To remove caked-on dirt, let it soak for 10 minutes in lukewarm soapy water, gently brush it clean and then rinse it in clean water.For a shinier surface, polish your jewelry with a cloth with cleaning solution.

Notes: DO NOT EXPOSE JEWELRY TO CHEMICALS! Silver pieces are given detail by oxidation. Exposure to harsh chemicals can alter the appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver and pearls are easily damaged.

Modifications

myspotifyplaque.com.au reserves the right to modify this Web Site, and the rules and regulations governing its use, at any time. Modifications will be posted on the Web Site, and users are deemed to be apprised of and bound by any changes to the Web Site. NameNecklace.com may make changes in the products and/or services described in this Web Site at any time.

Disclaimers

If the silver products are damaged or corroded caused by collisions or friction with hard objects, wearing the silver jewelry when bathing or hot springs etc, we are not responsible for any losses. And the behaviors mentioned above will not be protected by our return policy.

If parcels get lost due to the wrong shipping address provided by customers, we will not burden any losses. Under this condition, a refund will not be available.

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing. We are not responsible for any losses caused by improper use, such as overstretching, or being dyed. If parcels get lost due to the wrong shipping address provided by customers, we will not burden any losses. Under this condition, a refund will not be available.

GOVERNING LAW

(1) These terms and conditions are between the customer and Soufeel Jewelry Limited.

(2) The governing law in the terms of service should be governed by and construed in accordance with the laws of HK. 

Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by www.myspotifyplaque.com.au

Shipping & Delivery

Delivery Time= Processing Time + Shipping Time

Usually the production and shipping take up to 7 business days. Once shipped, it will deliver the AU orders.

Continental in 9-15 business days. International shipping times vary depending on the destination.

Please note that during the holidays our production time may vary.

 

Processing Time

 

All myspotifyplaque.com.au items are made-to-order. Processing time differs from product to product. Popular styles order by 11PM PST, we'll SHIP THE SAME DAY, most styles can be shipped out within 24 HOURS, while engraved or personalized orders may take 1-3 working days. During peak holiday and promotional periods order processing times may be longer.

 

Shipping Time

Shipping To AU

We are pleased to offer FREE Standard Shipping on all orders over A$69 to the entire AU For faster shipping service, you can select from our Standard Shipping or Expedited.

Please Note:

* Expedited cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Standard Shipping method.

* Above shipping times are estimates quoted by our courier companies, so myspotifyplaque.com.au cannot be liable or held responsible for any delay after dispatch. Delays do happen occasionally due to uncontrollable factors, e.g. weather change, war, natural disaster, strike, but please be assured that myspotifyplaque.com.au will do our best to minimize any inconvenience that may arise.

 

International Shipping

We gladly fulfill international orders! Our time of production will be the same and shipping costs vary depending on the destination of the order. Depending on your country of origin, a tax of customs in addition to your shipping cost.

 

 

NOTE: All prices on our site are AUD. Once you complete your transaction, your card will be charged in your respective currency.

 

Tracking My Order

 

Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online on the  Track My Order page with your Order ID and Email. If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! 

Address Information

Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. If your shipping address is different from your billing address, please specify this during checkout.

Gift Card & Package

Physical gift card is shipped along with jewelry and follows the same processing time and delivery time mentioned above.